Mental Health
ADHD
Covers what ADHD actually is, the three presentations, the parts nobody sees including executive function and masking, the behaviour that gets misread in care settings, adjustments that work, and what the law requires. Written for care workers supporting people with ADHD and working alongside colleagues who have it.
35 min Every 24 months
Data & Digital
AI Use
Covers what artificial intelligence can and cannot do, the difference between a public chatbot and a tool built into your care system, why a care plan must never be pasted into an AI tool, how to spot a care plan that is not about the person, and the law and the CQC expectations that already apply.
40 min Every 12 months
Mental Health
Anxiety Awareness
Covers what anxiety is and how it differs from ordinary worry, the main anxiety disorders, how anxiety is misread in care settings, what actually helps in the moment and day to day, and the therapies and treatments available. Includes real care scenarios and a short final assessment.
40 min Every 24 months
Mental Health
Autism
Covers what autism is, the language autistic people prefer, communication and the double empathy problem, sensory processing and overload, why behaviour is communication, and the health inequalities autistic people face. Includes real care scenarios and a short final assessment.
55 min Every 36 months
First Aid
Basic Life Support and First Aid
Covers what to do for somebody who is unresponsive, chest compressions and how to use a defibrillator, choking and anaphylaxis, heart attack, stroke and shock, and the everyday first aid a care worker is most likely to need.
60 min Every 12 months
Care Skills
Catheter Care
Covers why somebody has a urinary catheter and the kinds you will meet, the everyday care of hands, hygiene, bags, valves and fluids, the risks of infection, blockage and trauma, autonomic dysreflexia, dignity and consent, why fewer catheters is better, what care staff must not do, and what to record and report.
40 min Every 12 months
Care Skills
Communication
Covers communicating with the people you support and their families, between the office and staff out in the field, and with inspectors and commissioners. Includes clarity, records, confidentiality, difficult conversations, staff group chats and social media.
50 min Every 24 months
Data & Digital
Cybersecurity
Covers why care services are a target, the kinds of attack and malware you will meet, what an attack does to the people you support, the law and your rights under it, spotting phishing and scams, devices and working on the move, passwords and access control, and what to do the moment something goes wrong.
40 min Every 12 months
Data & Digital
Data Protection and GDPR
Covers what counts as personal and special category data, the law and the principles behind it, the rights people have over their information, when to share and when not to, keeping information secure, and what to do about a data breach. Updated for the Data (Use and Access) Act 2025.
40 min Every 12 months
Mental Health
Dementia Awareness
Covers what dementia is and the common types, how it changes memory, thinking and communication, seeing the person behind the diagnosis, why behaviour is a form of communication, supporting daily life and independence, and the law and rights that protect people living with dementia.
45 min Every 24 months
Law & Governance
Duty of Candour
Covers what the duty of candour requires, how to recognise a notifiable safety incident, the levels of harm and what each term means, the steps that follow including the apology and the written record, and how to hold the conversation with the person or their family.
60 min Every 36 months
Care Skills
End of Life Care
Covers what end of life care is and the whole person approach, advance care planning and the documents behind it, comfort and symptoms, eating and drinking, recognising the last days, talking about dying, culture and faith, what happens after a death, what the law says about assisted dying, and looking after yourself.
45 min Every 24 months
Law & Governance
Equality, Diversity and Inclusion
Covers what equality, diversity and inclusion mean in practice, the Equality Act 2010 and the nine protected characteristics, how discrimination happens and how to recognise it, identity and bias, inclusive everyday practice, and how to challenge and report discrimination.
60 min Every 36 months
Health & Safety
Fire Safety
Covers how fire starts and spreads, the hazards specific to care settings including emollient creams and oxygen, detection and raising the alarm, fire doors and escape routes, extinguishers, and why evacuating a care home is not the same as evacuating an office.
45 min Every 12 months
First Aid
First Aid Awareness
Covers the medical emergencies care staff meet most: anaphylaxis, heart attack, stroke, sepsis, severe bleeding, burns, head injury, seizures and diabetic emergencies. Recognising each one, what to do first, and when to call 999. Basic Life Support is a separate course and should be done first.
30 min Every 12 months
Food & Nutrition
Food Hygiene
Covers the law and your own responsibilities, personal hygiene and fitness to work, cross contamination and cleaning, the temperatures for chilling, cooking and hot holding, allergens, texture modified diets, and the records a care service has to keep.
60 min Every 36 months
Health & Safety
Health and Safety
Covers your health and safety duties in a care setting: spotting hazards, assessing risk, moving and handling, infection prevention and control, hazardous substances, medication safety awareness, fire and first aid, and looking after your own wellbeing.
55 min Every 36 months
Health & Safety
Infection Prevention and Control
Covers how infection spreads, the infections you meet most often in care, hand hygiene and protective equipment, cleaning, spills, laundry, waste and sharps, what to do if you are exposed, and how outbreaks are spotted and managed.
60 min Every 12 months
Care Skills
Learning Disability Awareness
Covers what a learning disability is and how it differs from a learning difficulty, the barriers people meet in health and care, communication and reasonable adjustments, why behaviour is communication, the scandal of premature death and the LeDeR reviews, and the law and rights that apply.
40 min Every 36 months
Law & Governance
LGBTQ+ Awareness
Covers what the letters mean and the difference between sexual orientation and gender identity, the discrimination and health inequalities LGBTQ+ people face, the Equality Act 2010 and the protections it gives, inclusive everyday practice, and supporting older and disabled LGBTQ+ people in care.
30 min Every 36 months
Health & Safety
Lone Working and Personal Safety
Covers what counts as lone working, the hazards you meet on your own, risk assessment on the doorstep, planning and staying in touch, travel, de-escalation and getting out safely, emergencies when nobody else is there, and what to report afterwards.
60 min Every 12 months
Care Skills
Medication Awareness
Covers the main types of medicine and what they are for, the law and who is responsible for what, safe ordering, storage and disposal, the principles of safe administration, and what to do when a person refuses, reacts badly or an error is made.
60 min Every 12 months
Law & Governance
Mental Capacity Act & Deprivation of Liberty Safeguards
Covers the five principles of the Mental Capacity Act, how capacity is assessed and how people are supported to decide for themselves, best interests, restraint and planning ahead, and how deprivation of liberty is now judged following the Supreme Court's 2026 decision.
60 min Every 12 months
Mental Health
Mental Health Awareness
Covers what mental health is, the conditions you will meet most often, how to notice a change and have the conversation, what to do about suicide and crisis, the treatments available, and the physical health of people with severe mental illness. Updated for the Mental Health Act 2025.
45 min Every 24 months
Safeguarding
Modern Slavery
Covers what modern slavery and human trafficking are, the forms they take from forced labour to domestic servitude, the signs to notice in the people you support and in colleagues, the Modern Slavery Act 2015, and how to report a concern safely.
35 min Every 36 months
Health & Safety
Moving and Handling Objects
Covers the law on manual handling and your responsibilities, how the spine is injured and why loads cause harm, risk assessment and the TILE approach, safe technique for lifting, carrying, pushing and pulling, team handling and equipment, and avoiding the everyday injuries care work causes. Moving and handling people is a separate course.
30 min Every 12 months
Health & Safety
Moving and Handling People
Covers the law and your responsibilities, how a personal handling plan and risk assessment work, the equipment used to move people and the checks it needs, safe principles in practice, techniques that must never be used, and the risks that come with bed rails.
60 min Every 12 months
Food & Nutrition
Nutrition and Health
Covers the principles of healthy eating, spotting and preventing malnutrition and dehydration, supporting people with swallowing difficulties, helping somebody eat with dignity, and the specific needs that come with dementia, diabetes, allergies and eating disorders.
60 min Every 24 months
Care Skills
Oral Health
Covers why mouth care matters to health and dignity, the daily care of teeth, dentures and dry mouth, spotting pain, infection and mouth cancer, the link between poor oral health and pneumonia, supporting people who resist care, and what to record and when to call a dentist. Follows NICE guidance.
25 min Every 36 months
Food & Nutrition
PEG and Enteral Tube Feeding
Covers why somebody has a feeding tube, the kinds of tube you will meet, feeding, flushing, stoma care and medicines, what to do when the tube blocks or comes out, the particular danger of nasogastric tubes, and the decisions and records around tube feeding. Knowledge only. Competence needs a registered professional to watch you and sign you off.
40 min Every 12 months
Care Skills
Positive Behaviour Support and Non-Restrictive Practices
Covers what behaviour that challenges is telling us, the functions behind it, how positive behaviour support builds a life worth living rather than managing incidents, proactive and reactive strategies, why restraint is a last resort, the law on restrictive practice, and reducing restrictions over time.
45 min Every 24 months
Care Skills
Pressure Area Care
Covers how pressure damages skin, the categories of pressure ulcer and how they look on every skin tone, who is at risk, the daily skin check, the aSSKINg bundle of surface, movement, moisture and nutrition, medical devices, healing, end of life skin, and when a pressure ulcer becomes a safeguarding concern.
40 min Every 12 months
Safeguarding
Professional Boundaries
Covers what a professional boundary is, the power imbalance that makes it necessary, the criminal law that applies to care workers, and the places boundaries get crossed: gifts and money, relationships, social media, favouritism and over-involvement. Includes real care scenarios and a short final assessment.
40 min Every 12 months
Care Skills
Promoting Dignity and Person-Centred Support
Covers what person-centred support actually means in practice, dignity during personal care and in the language we use, establishing consent, offering real choice, supporting independence and positive risk, and recognising and challenging the institutional habits that quietly take dignity away.
60 min Every 24 months
Law & Governance
Record Keeping
Covers why care records matter, what the law requires of them, how to write an entry that is accurate, factual and useful, the errors that cause most harm, and how to keep records secure. Includes real care scenarios and a short final assessment.
45 min Every 12 months
Safeguarding
Safeguarding Adults
Covers the six safeguarding principles, the ten categories of abuse and neglect and how to recognise them, what the Care Act requires, how to respond when somebody discloses, how to report a concern, and how to spot and challenge unsafe practice in your own service.
60 min Every 12 months
Safeguarding
Safeguarding Children
Covers what safeguarding children means, the four categories of abuse and how to recognise them, exploitation and harm outside the home, what the law requires, how to listen to a child and report a concern, and what to do when the concern is about a colleague.
60 min Every 12 months
Law & Governance
Safer Recruitment
Covers why safer recruitment protects the people you support, values-based hiring, checking identity, right to work and gaps in employment, references and DBS checks, the regulated activity rules, and keeping recruitment safe through induction and probation.
40 min Every 12 months
Law & Governance
Sexual Harassment in the Workplace
Covers what sexual harassment is and the forms it takes, third-party harassment from the people you support and their families, the Equality Act 2010 and the employer's duty to prevent it under the Worker Protection Act 2023, how to report it and support a colleague, and building a culture where it is not tolerated.
30 min Every 12 months
Health & Safety
Slips, Trips and Falls
Covers what a fall costs the person, why people fall, the hazards that cause slips and trips, what to do in the first five minutes after a fall, what has to be reported and to whom, and what actually prevents the next one. Updated for NICE NG249.
40 min Every 12 months
Care Skills
Stoma Care
Covers why somebody has a stoma and the kinds you will meet, the everyday care of the stoma and surrounding skin, emptying and changing the bag, what a healthy stoma looks like and the signs of a problem, diet, fluids and dignity, what care staff must not do, and what to record and report.
40 min Every 12 months
Care Skills
Stroke Awareness
Covers what a stroke is and the difference between a stroke and a TIA, spotting one fast with the FAST test and acting on it, the effects a stroke leaves behind on movement, speech, swallowing and mood, supporting recovery and rehabilitation, reducing the risk of another, and what to record and report.
30 min Every 24 months
Law & Governance
Whistleblowing
Covers what whistleblowing is and how it differs from a complaint or grievance, the wrongdoing that should be raised, the protection the Public Interest Disclosure Act gives workers, how to raise a concern inside your service and who to go to outside it, and why speaking up keeps people safe.
30 min Every 36 months
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